Home About Us Services Contact Us Login Register

Refund Policy

This Refund & Cancellation Policy outlines the terms under which refunds may be processed for services offered by DAKSH PAY TECH PVT LTD under the brand name DAKSHPAYTECH. By using our services, you agree to the terms stated below.

1. Company Information

Company Name: DAKSH PAY TECH PVT LTD

Address: New Delhi, India – 110020

Phone: +91-9711197439

2. Nature of Services

DAKSH PAY TECH PVT LTD provides digital services including:

  • Mobile Recharge
  • BBPS Bill Payments
  • FASTag Recharge
  • OTT Subscriptions
  • Insurance Services

All services are processed digitally and confirmed in real-time, subject to operator and service provider response.

3. Refund Eligibility

Refunds may be considered under the following conditions:

  • Transaction failed but amount was deducted
  • Duplicate payment due to technical error
  • Service not delivered due to system failure

Refund requests must be supported with valid transaction details.

4. Non-Refundable Transactions

The following cases are not eligible for refunds:

  • Incorrect details entered by the user
  • Successful transactions processed to the intended account
  • Delays caused by third-party service providers after successful processing

5. Refund Process

Once a refund request is verified and approved:

  • The refund will be processed to the original payment method or wallet balance.
  • The processing time may take 5-7 working days depending on the bank or payment provider.
  • Users will be notified once the refund is successfully processed.

6. Cancellation Policy

Since our services are digital and processed instantly:

  • Transactions cannot be cancelled once successfully processed.
  • Users must verify all details before confirming payment.

7. Dispute Resolution

In case of disputes regarding refunds:

  • Users must contact customer support with transaction proof.
  • All disputes will be reviewed internally before a final decision.
  • The company’s decision shall be final and binding.

8. Policy Updates

DAKSH PAY TECH PVT LTD reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Information

For refund-related queries, please contact:

  • Company Name: DAKSH PAY TECH PVT LTD
  • Address: New Delhi, India – 110020
  • Phone: +91-9711197439